Merchant Policy Terms & Conditions

COPYRIGHT AND TRADEMARKS

This site is owned and operated by Deep End Ministries. Unless otherwise noted, all materials on this site are protected by copyrights, trademarks, service marks and/or other intellectual properties owned by Deep End Ministries or by third party providers of materials. All rights not expressly granted are reserved.

PRODUCT PRICES AND AVAILABILITY

All prices displayed on this site are quoted in U.S. Dollars. Deep End Ministries reserves the right without prior notice, to discontinue or change information, availability and pricing on any product on the site without incurring any obligations.

DISCOUNTS

Users who sign up for our email notices or attend Ministry events may periodically receive special offers containing discount codes used for special discounts in our Store. The discount will be activated during the checkout process when you enter a valid discount code and click "Apply". Individual product unit prices will be adjusted in the shopping cart if the coupon code applies to those particular products.

RETURNS

Materials you purchase may be returned within 30 days of receipt for a refund of the purchase price of materials. Shipping charges are not refundable. Any items you receive that are defective or damaged upon receipt, a refund or replacement of materials will be provided. Customers requesting an exchange due to a damaged, defective or incorrect product must return the original product to Deep End Ministries before receiving their replacement product. Items with damage that is not caused by Deep End Ministries will not be eligible for a refund.

SHIPPING CHARGES

Shipping/Handling Charges are calculated on weight, shipping distance, and delivery method. You may select among available delivery methods at checkout. Your total shipping/handling charge for your order will be shown at checkout and there is a shipping estimate calculator located on the shopping cart page. There is also a link to special shipping instructions in the shipping method section of the checkout page.

INTERNATIONAL SHIPPING

International shipping requires special considerations and orders are subject to customs delays and tariffs over which we have no control. We regularly ship via Access WorldWide, a service that utilizes the USPS and the postal system of the destination country. This system is not insured and does not allow for package tracking. Also, delivery times via this method vary greatly, sometimes taking more than a month for a shipment to be delivered. If you want to expedite and/or to use a traceable shipping method for your international order, you may contact us by sending an email to: info@thedeepend.org or call the office at (307) 215-5355.

Shipping charges shown at checkout are estimates only.

ADDITIONAL CHARGES

We are required to collect state sales taxes for most states at rates which are set by each state, county and local municipality as determined by the zip code where you receive delivery. If the state given in your shipping address is one of these states, applicable sales taxes will be added to your total amount and shown on your checkout pages. If you qualify for exemption from state sales tax and desire to claim it, your must call the office at (307) 215-5355 for assistance.

SECURITY

The security of information you provide to us is of utmost importance to Deep End Ministries. We use data encryption and secure links for all pages to and from our Web site during registration or checkout which contain your personal information, such as credit card numbers or passwords. Our secure site certificate is issued by the DigiCert Certificate Authority.

Credit card data is not stored on our site. Credit card payments are handled in full compliance with the Payment Card Industry Data Security Standard (PCI DSS) by utilizing the Helcim payment gateway to process card transactions.

STORE REGISTRATION

Customers are given the option to register their information at checkout for use in future Store purchases.  Registration is optional and all registration information you provide is stored securely.